Insurance: Adding to or Deleting from Tenant Accounts

storEDGE allows for you to add a monthly recurring insurance premium charge to tenants' accounts who have enrolled in your facility's insurance program. First setup the insurance program and options in your Insurance Settings. (See help article, Insurance Settings, for more information.) Then follow these steps:

 

 


Adding Insurance During Move-In

1. At the bottom of the second step of the move-in process, click the +Add insurance button. 

2. Select Store Insurance from the dropdown menu.

3. Select the coverage amount from the dropdown menu. (Don't see the coverage amount you need? Setup additional coverages in Insurance Settings.) The insurance company name and coverage limit will be auto-filled based on the coverage amount selected.

4. Add optional items like policy #, types of goods stored and description of goods.

5. Complete the move-in process. The insurance premium amount will be added to the move-in total and will be charged on a monthly basis.

 

Gather Private Insurance Information during Move-In

If you allow tenants to provide information about their private insurance in lieu of purchasing store insurance, you can enter details about that coverage through the move-in process. First enable Private Insurance from the Insurance Settings. Then follow these steps:

1. At the bottom of the second step of the move-in process, click the +Add insurance button. 

2. Select Private Insurance from the dropdown menu.

3. Enter additional information specific to the customer's private insurance plan including the insurance type, the company, the policy number, limit, term and the types of goods stored. 

4. Complete the move-in process. The insurance information entered will be stored in the tenant's profile.

 

Adding Insurance to an Existing Tenant

Store Insurance or Private Insurance can also be added after the move in process is complete.

1. Navigate to the tenant's profile and click the Edit Rental button from the tenant's General page.

2. Click the +Add Insurance button. 

3. Make your selections in the popup and click Add Insurance.

4. Click the Update Ledger button. If Store Insurance has been chosen, the premium billing will begin based on your effective date selection. If Private Insurance has been chosen, the insurance details entered will be recorded in the tenant's profile.

 

Deleting Insurance from a Tenant's Account

To cancel insurance premiums from a tenant's billing or to remove private insurance details follow these steps:

1. Navigate to the tenant's profile and click the Edit Rental button from the tenant's General page.

2. Click the Cancel button in the Insurance section.

3. You'll have the option to enter a note about the cancellation. Then confirm the cancellation by clicking the Cancel Insurance button.

4. Click the Update Ledger button. If Store Insurance has been cancelled, the premium billing will stop based on the effective date. If Private Insurance has been chosen, the insurance details entered will be removed from the tenant's profile. Note: the history page of the tenant's profile will retain the insurance company name, coverage amount, policy number and effective date from the private insurance information.

 

Automatically Cancel Insurance for Nonpayment

If you'd like to have insurance cancelled automatically if the tenant doesn't pay the premium amount after a certain number of days, update your Delinquency Stages with the Cancel Insurance action. For more information, see our Delinquency Stages help article. 

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