Rental Center™ Settings (Corporate Level)

In addition to the Rental Center Settings you’ll find on the facility level of your software, your Corporate Rental Center Settings offer additional ways to further customize your Rental Center.

Note: If you are not using Advanced Rental Center™ (online move-ins), some of these settings will not be applicable to your account because they concern online move-ins.

To access your Corporate Rental Center Settings, access the corporate section of your software and then click the Settings tab. Then, find the Rental Center Settings tab and click the Rental Center button.

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Prevent tenants from editing their contacts’ information: Selecting Yes will ensure that tenants will not be able to make edits to any information about a Contact that they added at move-in.

Disable autopay enrollment through the Rental Center: Selecting Yes restricts users from enrolling in autopay through the Rental Center™. If a tenant wants to enroll in autopay, they will have to contact your facility.

Disable partial payments via the Rental Center: Selecting Yes for this setting will deny any partial payments from tenants and will ensure that only full payments can be taken through the Rental Center™.

Important Note: If you have the Rental Center enabled on a rental kiosk, be mindful that this setting will affect 3rd party integrations as well. If you are using an OpenTech kiosk that accept cash payments, you must not use this setting or the kiosk will not process payments successfully.

Display combo lock when tenant has zero dollar balance: With this setting in place, a combo lock will display when a tenant has a zero dollar balance. The combo lock can be used to provide a new tenant with the combination to a lock placed on their unit prior to move in. For unmanned facilities, this is is especially useful because it keeps your unoccupied units undisturbed and provides a tenant with a lock at move-in.

Move-in confirmation verbiage: From here, you can enter the text you’d like to display to the tenant when confirming a successful move-in through the Rental Center™.

Require Contact for Move-in: Select Yes to require tenants to provide information for a Contact person at move-in. If you have Alternate Contacts enabled, it will override this setting and the tenant will be required to provide or decline to provide Alternate Contact information.. You can read more about Alternate Contacts on our help site.

Require Autopay for Move-in: Selecting Yes will require any tenant moving in through the Rental Center™ to enroll in autopay.

Require insurance for Move-in: This setting requires any tenant moving in through the Rental Center™ to enroll in an insurance plan.

Require Services for Move-in: This setting requires any tenant moving in through the Rental Center™ to add a service when renting their unit.

Hide Unavailable units: Select Yes or No to hide unit groups with no available units from displaying in step 2 of the online move in process in the Rental Center™.

Delinquency Stage Payment Prevention: Select the point in delinquency at which you'd like to prevent tenants from making an online payment. The available options come directly from your non-recurring delinquency stages. Once you've made this selection and assigned it to your facility, tenants who have reached this stage will no longer be able to process a payment through the Rental Center™.

Turn on review prompt - reviews will only be solicited in Rental Center if link is entered in Facility Info setting: If you’d like to prompt tenants to leave a review for your facility through the Rental Center™, select Yes and enter a link to review your business in the Facility Info section of your software.

Allow tenant to decline providing an alternate contact: Alternate contacts are people who will receive delinquency notices such as lien or auction notices. When customers are processing an online move-in, setting this option to Yes will prompt the user to provide or decline to provide an alternate contact. If this option is set to No, the tenant cannot decline and will not be able to complete Step 5 of the online move-in without entering alternate contact information.

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At the bottom of the Rental Center settings screen is the url to your facility's Rental Center™.

Note: These settings are only available for facilities utilizing the Advanced Rental Center. For more information on this product, visit our Rental Center™ article.

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