Processing Payments

Your software has the ability to process multiple forms of payment from multiple places within the system.

 

 

 

You can process a payment by:

  • Clicking Payment on the Nav Bar,
  • Selecting the Pay button on a tenant’s general page or ledger,
  • within the Units Tab,
  • or within the Past Due Tab.

Choosing any of these options will open up the Make Payment window.

1_Payment_Modal.png

If the the tenant is delinquent, their name will appear in red.

If the tenant does not have a bill overdue, their name will appear in blue.

Under each unit, you’ll see an option that says + Show Charges. Selecting this option will outline all charges currently due for overdue tenants. For tenants who are up-to-date with their payments, future charges will be displayed.

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All charges on the tenant’s account will appear. To process a payment, there are three options:

  1. Current Balance Due: The tenant pays all charges on their account with this option.
  2. Current + Upcoming: The tenant pays their current balance and their payment for the next month’s rent. Selecting this option will add a line item labeled as Future Charges.
  3. Other Amount: This allows a tenant to make a partial payment. If you make select Other Amount, you’ll enter the amount the tenant would like to pay at this time.

Next, you’ll select the payment method.

1) Card Reader

  • Select Card Reader as the payment method by clicking the button next to the method.
  • Click the Begin Swipe button and swipe the card.

Please check with your payment processor to find out if your card reader will work. storEDGE accepts all card readers, but your payment processor may not.

2) Manual Debit/Credit or ACH/eCheck

  • Select Debit/Credit or ACH/eCheck as the payment method by clicking the button next to either method.
  • Enter the first and last name of the cardholder, the card number, expiration date, and security code in the proper fields.
  • Enter the tenant’s billing address information in the proper fields.
  • Click Process Payment to complete transaction.

Note: If you are entering the card information over the phone or if the tenant’s billing address is the same as their mailing address, select  the appropriate checkboxes.

3) Cash

  • Select cash as the payment method by clicking the button next to the method.
  • Specify the amount tendered (how much money the tenant is giving you) by typing it into the “Amount Tendered” field.
  • The software will automatically calculate the “Change Due” to the tenant.
  • Click Process Payment to complete the transaction.

4) Check

  • Select Check as the payment method by clicking the button next to the method.
  • Enter the name on the check, the check number, and the check amount in the proper fields.
  • Click Process Payment to complete the transaction.

Note: The check amount must be the same as the total amount to be paid.

5) Money Order

  • Select Money Order as the payment method by clicking the button next to the method.
  • Enter the money order number and the money order amount in the proper fields.
  • Click Process Payment to complete the transaction.

Note: The money order amount must be the same as the total amount to be paid.

6) Existing Payment

  • Select Choose Existing as the payment method by clicking the button next to the method.
  • The name, card number, expiration date, and billing address will automatically populate.
  • Clicking Process Payment to complete the transaction.

Note: For an existing payment method to be available, the tenant would have to have paid for something before and the user would have to have saved the payment method by checking the Save for future use box.



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