Waiving Fees

A fee can be waived from the tenant ledger in one of two ways:

  • Using the waive fee button at the top of the ledger
  • Using the small, black triangle on the individual fee line item

 

 

Using the Waive Fee Button

On the tenant ledger:

  1. In the upper left-hand side of the screen, click Waive Fee. A popup window will appear.
  2. Use the drop-down menu labeled Select item to waive to choose a specific fee.
  3. Type a reason in the Reason field.
  4. Click Waive to waive the fee. The ledger will update to reflect the waived fee.

Using the Small, Black Triangle

In the tenant ledger:

  1. Locate the fee you’d like to waive in the line item list.
  2. Click the black pulldown arrow on the far right of the line item. A popup window will appear.
  3. Type the reason for waiving the fee in the Reason field.
  4. Click Waive to waive the fee. The ledger will update to reflect the waived fee.

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