Implementing E-sign

E-sign is an important tool that allows facilities to take a crucial step toward operating a paperless facility. Once setup, your move-in process will include capturing an electronic signature to finalize leases and other important documentation. This article details how to implement e-sign and customize e-sign signature requests through e-mail and SMS, and how to pair a device to your software to be used during the e-sign process.

Implementing E-sign


Implementing e-sign within your storEDGE software is a simple process within the Documents and Emails settings. To access your Documents and Emails settings:

  • Click the Settings Tab in the lower left of your screen.
  • Under the Settings section, select Documents and Emails.

To implement e-sign for move-in or transfer documents, complete the following steps:

1.   Click the Edit button on a Customized Template or the Copy and Edit button on a default template.

2.   Place your cursor in the Editor screen where you want the tenant signature to be.

3.   In the list of replacements, select Tenant, then click on Signature. Clicking on Signature will populate the document with the [[tenant.signature]] replacement field and activate e-sign for the document.

Additionally, you can add other options that make the e-sign process even more functional. If you'd like to add a checkbox, use the [[tenant.checkbox]] option. To add a space for your tenant to place their initials, use [[tenant.initials]]. You can add optional checkboxes and initial fields as well.

Note: You may add the replacement [[tenant.signature_timestamp]] to your document to record the date and time the document was e-signed.

4.   Click Save

 Note: If you are unable to preview or save your document, it is likely due to a replacement field missing a bracket. Ensure your document has double brackets, [[ ]], around all replacement fields. 


Customizing e-sign signature requests

The message the tenant receives requesting a signature is customizable, although storEDGE provides a default message. You can change the signature request email or SMS message in Settings.

Customizing email signature requests

To change the signature request email text, go to Settings and select the Documents and Emails section. Here, find the Email tab and find the Default Templates. Select the template titled Signature Requested.

Select Copy and Edit along the right side of your screen. Here, you can make your desired changes to the signature request email that a tenant will receive. Select Save and Make Primary and your new signature request email will be saved. 

Note: To learn more about how you can change your email templates, view our article about creating and editing email templates.

Customizing SMS signature requests

To change the default SMS signature request message, go to the Settings section and select SMS. Note that you will not see this section if your facility doesn't have this feature turned on in storEDGE. After selecting Default Templates, choose the template titled Signature Requested.


 After making your desired changes, select Copy and Edit along the right side of your screen to save your new message.



Pairing a device to use for e-sign


To activate a device to be used for e-sign, open your browser on the device you'd like to use and go to using the browser. Here, you will see a 6-letter code. This is the code you need to pair your device with the software.

In your storEDGE account, access the Settings tab. Select Devices under the Settings heading.

Here, you will click Register New Device

You will be prompted to enter the 6-letter code you were given on your device. You will also be prompted to name any devices you choose to pair so that you can easily identify them. Click Save.

Note: You can register as many devices as you'd like. If you would like to remove a device, find the device on this screen and click the button that says Delete

On your device, the code you were given will disappear and your screen will display a message letting you know that your signature pad is ready.

 Now that your device is paired with your facility, you can use your device for the e-sign process.

* For a list of recommended devices to use with e-sign, contact your storEDGE sales representative.


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