Rental Center™ - Customer View

The Rental Center™ is a user interface that allows your customers the convenience of paying their rent and managing their accounts online. The user-friendly Basic Rental Center™ interface enables your customers to update their personal information and perform a variety of functions such as setting up autopay and reviewing their payment history. The Advanced Rental Center™ includes the same functions as the Basic Rental Center™ plus online move-ins and move-outs.

Through the Rental Center™, your customers can:

 

Creating an account

 

 

Setting up an account through the Rental Center™ is easy. To set up an account, your customer will click the pay online button on your website. Where this button appears may vary depending on what type of website your facility has and whether or not your website was made by storEDGE. We suggest that you show your customer where to find the payment button.

The next page they see will give them the option to sign up or sign in. For new customers, instruct them to sign up.

 

After clicking Sign up, your customer will need to enter some information. If they have already rented a unit on site at your facility, they will need:

  • Their unit number
  • Their account number

Note: Ensure that your customer has access to their account number. The account number is visible on receipts and invoices.

 

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Additionally, your customer will be prompted to create security questions and answers in the event that they forget their password. After completing all fields, the customer will click Sign up.

Once your customer has created their account or logged into their account, they will see a screen that gives them a variety of options. 

From here customers can edit their account settings, view their rental information and unit details, or make a one-time payment. 

 

Making a payment

To make a payment, your customer will select the Pay Now button, which will bring them to the payment screen. Here, they will see the amount due on their account and have the option to pay their balance by selecting an existing saved credit card, debit card or bank account or adding a new payment method.

Note: As a safeguard to prevent tenants from making a payment or moving out after entering lien, when either the cut lock or lien delinquency stage has been completed for a tenant, the tenant will not be able to make a payment via the Rental Center. Payments must be processed in store. Tenants attempting to make a payment will see the error message, "You are unable to make a payment in your current delinquent state, please contact the facility for more information."

 

 

 

Viewing Rental Information

When selecting View Rentals from the main screen, your customers can see details about their unit, their billing cycle, choose to see their payment history and rental documents, or turn on autopay.

 

 

Turning on Autopay

  1. Click the View Rentals button
  2. Click the Autopay - On button
  3. Select the payment method from the dropdown and choose the autopay date.
  4. Click Enable Autopay.

Note: You can disable the payment day choice and set the autopay date to the due date by going to your facility Billing Settings and checking the box for Autopay - Always set autopay to rental due date.

 

 

Viewing and changing Account Settings

Your customers can conveniently view and make changes to their account settings by selecting Account Settings on the main screen. 

Within the Account Settings section, your customers have a variety of options:

  • Account Information allows your customer to update their address, phone number, or email address.
  • Billing Information allows your customer to update their payment method. Here, they can edit their credit card or checking account information.
  • Additional Contacts allows your customers to add a secondary contact person to their account.
  • Preferences gives your customer the option of choosing how they receive their bill. They can choose to receive their bill from your facility through email, print, or none to opt out of receiving billing notifications.
  • Security allows your customer to change their password by entering their current password or by answering the password recovery questions they chose when they first created their account.

 

 

Advanced Rental Center™

Advanced Rental Center™ offers all of the same options as the basic Rental Center™ plus online move-ins and online move-outs.

Advanced Rental Center™ is standard with all Pro level or above contracts. If you'd prefer to hide the Add Another Unit or Move Out buttons, navigate to your facility Settings and click on the Rental Center settings button. Check the Hide Additional Unit Button or Hide Move Out Button check boxes.

 

Adjust Rental Center Settings

You can control many aspects of the Rental Center via settings in your storEDGE account. Click the Corporate button followed by the gear icon and Rental Center Settings tab. Here you'll be able to manage the following:

Basic Rental Center™ Settings

  • Prevent tenants from editing their contacts' information
  • Disable autopay enrollment through the Rental Center
  • Disable partial payments via Rental Center
  • Display combo lock when tenant has zero dollar balance
  • Set a delinquency stage at which tenants will be prevented from paying online
  • Turn on the review prompt to elicit customers to leave a review of your facility for display on your marketing website. Integrated storEDGE website required.

Advanced Rental Center™ Settings

  • Customize the move in confirmation verbiage
  • Require an additional contact during an online move-in
  • Require autopay during an online move-in
  • Require insurance during an online move-in
  • Require services during an online move-in
  • Hide unavailable units

 

 

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