Recurring Delinquency Stages

Recurring delinquency stages are actions that occur every month. For example, if you want to charge a late fee on the 15th day of every billing cycle, you would use a recurring delinquency stage to accomplish this.

Things to know about recurring delinquency stages:

  • The Resulting Action you assign to a stage is completed every month the tenant is late paying their rent. For example, if you assign a late fee to be charged at 10 days past due, that late fee will be charged every time a tenant reaches 10 days past due.
  • Actions are assigned to occur on the DAY OF THE SERVICE PERIOD. For example:
    • If the month has 31 days, the action will occur on the 5th of the following month.
    • If the month has 30 days, the action will occur on the 4th of the following month.
    • If the month has 28 days, the action will occur on the 6th of the following month.
    • If rent is due on the 1st and the recurring stage is set for the 10th day of the service period, the action will occur on Day 10.
    • If rent is due on the 5th and the recurring stage is set for the 10th day of the service period, the action will occur on the 14th.
    • If rent is due on the 25th and the recurring stage is set for the 10th day of the service period:

Recommendations

We recommend that you only use these tasks as Resulting Actions for your recurring delinquency stages:

  • Add Fee
  • Call Tenant
  • Print Certified Mail
  • Print Mail
  • Send Email
  • Send SMS (text message)
  • Task List Entry

Not Recommended

  • It’s not recommended that you assign actions to occur on the 29th, 30th, or 31st day of the service period. This is because the event may happen earlier or later than expected depending on the number of days in the month. For example, if you have an action set for the 30th and a tenant becomes delinquent in February,  the action will occur on the 28th (early).

  • It’s not recommended that you assign a late fee to be applied every day of the billing period. This may cause processes such as move-outs and transfers to malfunction.

  • It’s not recommended that you assign actions to occur on a day greater than 31. This will result in those actions occurring on the last day of the billing cycle.

  • DO NOT use recurring delinquency stages for Auction, Cancel Insurance, Cut Lock, Gate Lockout, Lien, Overlock, Schedule Auction, Send Auction Notice, or Send Lien Notice. These actions should only be used for non-recurring stages.

Editing Recurring Delinquency Stages

  • If you change the actions in a recurring delinquency stage, the next time that stage runs, the new actions will be triggered.

  • If you increase the applied on day in a recurring delinquency stage that has already processed for a unit, it will not change anything for that unit. The change will only affect new units entering delinquency after you've made the change or units who are currently in delinquency but haven't reached this stage yet.

  • If you decrease the applied on day in a recurring delinquency stage that has already processed for a unit, it will not change anything for that unit. The change will only affect new units entering delinquency after you've made the change or units who are currently in delinquency but haven't reached this stage yet.

  • If you delete a recurring delinquency stage, the stage will never run again.

  • If you add a new recurring delinquency stage, that stage will be applied to all units who become delinquent in the future and any units that are currently delinquent. If existing units' number of days past due has exceeded the number of days set in this new stage, the new stage will be applied the day after the new stage is created and then once for every future billing cycle.

 

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