Non-Recurring Delinquency Stages

A non-recurring delinquency stage is an action that occurs just one time after rent goes unpaid. For example, you would use a non-recurring stage to send a lien or auction notice.

Things to know about non-recurring delinquency stages:

  • The Resulting Action of a non-recurring delinquency stage occurs only once.
  • Actions are assigned to occur on the DAY AFTER THE DUE DATE. For example:
    • If there are 31 days in the month, the action will occur on the 4th of the following month.
    • If there are 30 days in the month, the action will occur on the 5th of the following month.
    • If there are 28 days in the month, the action will occur on the 7th of the following month.
      • If rent is due on the 1st day of the month and the non-recurring stage is set for the 10th day after the due date, the action occurs on the 11th day of the month.
      • If rent is due on the 5th and the non-recurring stage is set on the 10th after the due date, then the action will occur on the 15th of the month.
      • If rent is due on the 25th and the non-recurring stage is set for the 10th day after the due date.
  • Resulting Actions can be independent of each other, or they can be dependent on each other.
    • Independent action example: Sending an auction notice 60 days after rent is due.
    • Dependent action example: Sending an auction notice one day after you’ve scheduled the unit for auction.
  • 0 day dependent actions will process 5 minutes after the previous action has been completed.
  • The Delinquency Starts stage cannot be deleted and determines the difference between a past due unit and a delinquent unit.
    • If you have a grace period of 5 days and set the Delinquency Starts day as Day 5, tenant will be denoted as past due if they don’t pay their rent during this time. If they haven’t paid their rent by Day 6, they will be denoted as delinquent.

For instructions on setting up your delinquency stages, automating delinquency tasks, and details about resulting actions for delinquency stages, check out our guide on setting up delinquency stages.

Recommendations

  • For best results, set up the following actions in their own individual stages rather than combining them in other stages:
    • Overlock
    • Gate Lockout
    • Cut Lock

Not Recommended

  • Do not change your date that delinquency begins if you have any past due or delinquent tenants in your storEDGE account.

Editing Non-Recurring Delinquency Stages

  • If you change the actions in a recurring delinquency stage, the next time that stage runs, the new actions will be triggered.

  • If you increase the applied on day in a recurring delinquency stage that has already processed for a unit, it will not change anything for that unit. The change will only affect new units entering delinquency after you've made the change or units who are currently in delinquency but haven't reached this stage yet.

  • If you decrease the applied on day in a recurring delinquency stage that has already processed for a unit, it will not change anything for that unit. The change will only affect new units entering delinquency after you've made the change or units who are currently in delinquency but haven't reached this stage yet.

  • If you delete a recurring delinquency stage, the stage will never run again.

  • If you add a new recurring delinquency stage, that stage will be applied to all units that become delinquent in the future and any units that are currently delinquent. If existing units' number of days past due has exceeded the number of days set in this new stage, the new stage will be applied the day after the new stage is created and then once for every future billing cycle.

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