Managing calls on your tracked phone line - for SiteLink users

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This guide is intended for marketing website users who use SiteLink as their management software. If you do not use SiteLink as your software provider and you can't find what you're looking for, contact our support team for assistance.

All website customers have a tracked phone line automatically activated and integrated with the storEDGE platform. You’ll handle calls on your tracked phone line from the facility level of storEDGE. When someone calls your facility, you’ll get a pop-up with the caller’s phone number. When the call has ended, the pop-up will also display a play button that allows you to listen to the call.

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Phone Calls Tab

All calls to the integrated tracked phone number are stored in the Phone Calls tab. Here you can see the caller ID information gathered from the call, the date and time of the call, and listen to the call recording. To listen to a call, just click the triangular play button.

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Note: In order to listen to phone call recordings, a user must have their user permissions defined to include Receive call notifications and listen to recordings.

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