We recently changed our look, but storEDGE still works like it used to. Some screenshots might not match what you see in your software as we're in the process of updating our Help Center. Let us know if you have questions!

Do you need help with your website?

Need some help with your website? We're eager to help you! You can find the best way to reach out to us for help with common questions below. 

I have a question about my website's functionality. How do I contact support?

If you are unable to find the answer to your question in our Help Center, please reach out to our Support Team at (913) 954‑4745 or support@storedge.com. Our regular support hours are Monday- Friday 8 AM - 8 PM EST.

We also have training resources available:

When will my website setup be complete?

If you have recently signed a quote with a member of our Sales team, you can expect to receive an email from a member of our Implementation team within 1 business day. They will collect any additional information that we need in order to set up your website and schedule a launch date. 

Your request will then be assigned to an Implementation Consultant to complete the process and provide a walkthrough of your new website. 

Please reply to the email you received from our Implementation team if you have any questions throughout the process. Pending availability, Implementation is typically completed within 2-4 weeks after billing and settings information is received.

How do I add a facility to my website?

Please fill out our Customer Setup Form to get the process started. You can expect to receive a quote for the added facility within 24-48 hours from our Billing team. Once you have reviewed and signed the quote, we will send your request to our Implementation Team, who will collect any additional information that we need in order to set up your account and schedule a launch date. 

Your request will then be assigned to an Implementation Consultant to complete the process and provide a walkthrough of your new website. 

Please reply to the email you received from our Implementation team if you have any questions throughout the process. Pending availability, Implementation is typically completed within 2-4 weeks after billing and settings information is received.

I need help with billing. Who do I need to contact?

If you have a question about invoicing, your billing history or need to update your payment method on file, please contact our billing team at billing@storedge.com.

I would like to request a credit or refund. Who do I need to contact?

If you believe your invoice is incorrect, please reach out to our Support team at (913) 954‑4745 or support@storedge.com.

I would like to cancel my website subscription. Who do I need to contact?

We require written notice of your cancellation request. Please send an email to support@storedge.com indicating that you would like to cancel your software subscription and the effective date of cancellation. 

My website is not functioning correctly. How can I let you know and receive support?

We will notify you of any known issues that are not resulting in a full outage with a pop-up notification in your website admin portal. In the case of an ongoing full outage, we will notify you at your email address on file with any information or updates that we are able to provide. If you are experiencing an issue that is affecting your website or admin portal, please reach out to our Support Team at (913) 954‑4745 or support@storedge.com for assistance.

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